REMOTEOK.TXT Find a remote job Work from anywhere Version: Hacker News | MS Word | Google Docs | VS Code | .TXT | HTML | Add your remote job ---------------------------------- Arketa [2d ago] Launch Operations Lead ---------------------------------- [Apply]Arketa is hiring a Launch Operations Lead to support the quality, reliability, and coordination of customer launches.
In this role, you’ll partner closely with Onboarding, Migrations, Support, and Engineering to ensure launches stay on track and issues are addressed quickly and clearly when additional intervention is needed. You’ll bring structure and judgment to complex launch moments, helping teams move efficiently while maintaining a high bar for customer experience.
You’ll report directly to the Migrations Team Manager to review daily, weekly and quarterly tasks to regulate a steady pipeline flow.
This role is ideal for someone who enjoys operational problem-solving, cross-functional collaboration, and being a steady presence during high-impact moments.
What You’ll Do
Support Launch Quality & Reliability
Monitor launches and identify moments that require additional coordination or intervention
Step in when launch timelines, data, payments, or app readiness create risk
Help ensure studios go live with confidence and clarity
Investigate launch-related issues to determine root cause (data quality, formatting, platform constraints, or user error)
Schedule time sensitive calls with our partners to provide resolution and real-time support on migration related issues
Resolve issues hands-on when possible using existing tools and workflows
Coordinate with Engineering on more complex fixes, providing clear context and prioritization
Work closely with Onboarding to support migrations and early-stage customer setup
Act as a point of escalation when launches stall or become high-risk
Communicate clearly with internal teams and customers during sensitive moments
Maintain and improve launch workflows, documentation, and escalation paths
Track trends across launch issues and resolution timelines
Surface insights that inform better training, tooling, or process improvements
Support adjacent operational workflows when bandwidth allows (e.g., app review follow-ups, launch readiness checks)
Perform smaller migrations for our ‘Pro’ (single user) accounts
Help unblock launches and reduce operational bottlenecks
Bring clarity to fast-moving, ambiguous operational work
3–5+ years of experience in onboarding, implementations, customer operations, or technical support at a SaaS company
Experience supporting complex customer setups or data migrations
Comfortable operating in customer-facing, time-sensitive situations
Strong analytical and problem-solving skills
Able to work closely with engineers without being an engineer
Clear, confident communicator across technical and non-technical audiences
Organized, detail-oriented, and calm under pressure
Strong ownership mindset and follow-through
Experience with ticketing or issue-tracking tools (Linear, Jira, etc.)
Familiarity with payments, subscriptions, or scheduling platforms
Background in high-volume SaaS onboarding or implementations
Experience at a Series A/B startup
Comfort operating across teams without formal authority
Launch quality has a direct impact on early retention and customer trust
This role reduces pressure on Onboarding, Support, and Engineering
You’ll help scale launches without sacrificing reliability or experience
You’ll have visible impact on customer outcomes and operational performance
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Unlimited PTO and flexible work environment
Annual company offsites
Wellness reimbursement
Catered lunches and snacks in our NYC workspace
High ownership, autonomy, and visibility
Arketa is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace.
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