REMOTEOK.TXT Find a remote job Work from anywhere Version: Hacker News | MS Word | Google Docs | VS Code | .TXT | HTML | Add your remote job ---------------------------------- HopSkipDrive [9d ago] CareDriver Support Manager ---------------------------------- [Apply] At HopSkipDrive, our goal is to create opportunity for all through mobility. We're a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date. Who We Are Our Safe Ride Support team takes pride in ensuring every ride is completed safely and smoothly, and that CareDrivers receive the information and support needed to be successful on our platform. As a CareDriver Support Manager you will be a critical player in delivering on our promise “Safety is Everything” and will help us achieve this goal in the following ways: • Lead a team of CareDriver Support Team Leads located offshore to ensure we achieve department SLAs, KPIs, CSAT, and eNPS goals • Conduct weekly 1:1s with your Team Leads, managing to metrics and providing clear and actionable feedback to help them develop in their roles • Track the quality assurance for all team members in your purview, and be a thought partner for our QA Manager to track and benchmark performance • Be a point of escalation for your team members and take over escalated interactions, as needed • Monitor volume across all queues, coach Team Leads on workforce management, and jump into to assist, as needed • Recognize and report high level trends in contact reasons a ---------------------------------- Inspired by textfiles.com